WHAT TO EXPECT
- A custom developed manual aligned to the training approach for easy reading.
- 57+ videos that is punchy, short and to the point.
- Not just an exam preparation course, additional “bonus material” to enhance the learning.
- Complete the quiz at the end of the learning.
- Practice Exams included.
- Templates and other artefacts available for download.
- 6 months access per course from date of enrollment.
- Learn at your own pace and from the comfort of your own space.
- Exam Vouchers included.
About ITIL 4 Specialist: Drive Stakeholder Value
The ITIL ® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Participants need to pass the related certification exam for working towards the Managing Professional (MP) designation.
The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.
Course Objectives
- Understand how customer journeys are designed
- Know how to target markets and stakeholders
- Know how to foster stakeholder relationships
- Know how to shape demand and define service offerings
- Know how to align expectations and agree details of services
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realize and validate service value
Pre-requisites
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