ITIL 4 Specialist: Business Relationship Management
Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organizations understand the value of Business Relationship Management as well as its key concepts and challenges.
ITIL 4 Specialist: Business Relationship Management enables professionals to:
- Define Business Relationship Management roles, responsibilities, knowledge, and skills
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Apply Business Relationship Management metrics and practice success factors to improve performance
- Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.
Course•By Eduan Pieterse
