ITIL 4 Specialist: Business Relationship Management
Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organizations understand the value of Business Relationship Management as well as its key concepts and challenges. ITIL 4 Specialist: Business Relationship Management enables professionals to: - Define Business Relationship Management roles, responsibilities, knowledge, and skills - Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals - Apply Business Relationship Management metrics and practice success factors to improve performance - Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.
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- By Eduan Pieterse
ITIL 4 Specialist: Create, Deliver and Support Course + Exam
Enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and foster a culture of continuous improvement. Streamline your operations with Value Streams.
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- By Eduan Pieterse
ITIL 4 Specialist: Drive Stakeholder Value Course + Exam
Gain the skills you need to enhance stakeholder relationships and optimise the user experience through effective value co-creation.
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- By Eduan Pieterse
ITIL 4 Specialist: High Velocity IT
Learn practical skills to adapt service management practices to the modern organisation's dynamic, high-velocity environment. Build resilient systems and improve service quality and speed.
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- By Eduan Pieterse
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ITIL 4: Leader - Digital and IT Stratgey
Improve your digital leadership skills to align digital strategies with broader business objectives, discover how to navigate VUCA environments and effectively respond to disruptions.
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- By Eduan Pieterse
ITIL® 4 Foundation Course + Exam
Discover the 'Why; behind Service Management. Gain a deep understanding of the Service Value System — the framework that drives organisational efficiency and effectiveness — including its five key components and the four dimensions that support it. But that’s not all: you’ll also be introduced to the 34 Service Management Practices, with a detailed exploration of seven essential practices.
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- By Eduan Pieterse
ITIL® 4 Specialist Extended - Acquiring and Managing Cloud Services
The ITIL Specialist: Acquiring Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity. It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.
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- By Eduan Pieterse
ITIL® 4: Strategist: Direct, Plan and Improve
Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.
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- By Eduan Pieterse
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