ITIL 4 Specialist: Business Relationship Management
Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organizations understand the value of Business Relationship Management as well as its key concepts and challenges. ITIL 4 Specialist: Business Relationship Management enables professionals to: - Define Business Relationship Management roles, responsibilities, knowledge, and skills - Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals - Apply Business Relationship Management metrics and practice success factors to improve performance - Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.
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- By Eduan Pieterse
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ITIL 4: Leader - Digital and IT Stratgey
Improve your digital leadership skills to align digital strategies with broader business objectives, discover how to navigate VUCA environments and effectively respond to disruptions.
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- By Eduan Pieterse
ITIL® 4 Foundation Course + Exam
Discover the 'Why; behind Service Management. Gain a deep understanding of the Service Value System — the framework that drives organisational efficiency and effectiveness — including its five key components and the four dimensions that support it. But that’s not all: you’ll also be introduced to the 34 Service Management Practices, with a detailed exploration of seven essential practices.
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- By Eduan Pieterse
ITIL® 4 Specialist Extended - Acquiring and Managing Cloud Services
The ITIL Specialist: Acquiring Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity. It explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.
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- By Eduan Pieterse
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