What to Expect
- A custom developed manual aligned to the training approach for easy reading.
- 36+ videos that is punchy, short and to the point.
- Not just an exam preparation course, additional “bonus material” to enhance the learning.
- Complete the quiz at the end of each chapter.
- Practice Exams included.
- 6 months access per course from date of enrollment.
- Learn at your own pace and from the comfort of your own space.
- Exam Vouchers included.
About ITIL® 4: Foundation
ITIL® has for decades been the Service Management methodology of choice adopted by many large organizations across the globe.
ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 provides a holistic end-to-end approach that integrates frameworks such as Lean IT, Agile, and DevOps, to name but a few supported methodologies.
The SM Hub Africa’s approach to training is to make multiple training options available for delegates choosing to enhance their understanding of the techniques and concepts but also to advance their careers with extended knowledge and certifications.
Our ITIL® 4 Foundation e-Learning program is an online self study course aligned to the exam specification stipulated by the owner of the body of knowledge for ITIL (Axelos) and the examination body (PeopleCert).
The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL® (4) Foundation exam. In addition, the course offers a rich learning experience that helps the participants relate ITIL to their own work environment. Not just an exam prep course but so much more.
Course Objectives
- Understand the key concepts of
ITIL service management. - Understand how ITIL guiding principles can help an organization to adopt and adapt
ITIL service management. - Understand the four dimensions of
ITIL service management. - Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
- Understand the key concepts of continual improvement.
- Learn the various ITIL practices and how they contribute to value chain activities.
Course Content
- Course Introduction (What to Expect)
- Introduction to the overall methodology (The Service Value System)
- Key Concepts of Service Management
- The four dimensions of service management
- The Guiding Principles
- The Service Value Chain
- The ITIL Practices
- Continual Improvement
- Loads of additional information
Pre-requisites
Pre-requisite: Ideally: Previous work experience in an IT support role such as incident management practitioner and vendor service desk.
