Dive into the realm of cloud services with a focus on the acquisition and management through the lens of ITIL® 4 practices. You'll gain a robust understanding of the various cloud service models, from Infrastructure as a Service (IaaS) to Software as a Service (SaaS), and how to apply ITIL® 4 techniques to ensure effective service management. This course is built to arm you with practical skills for assessing, purchasing, and managing cloud solutions with confidence. You'll explore procurement strategies, cost management, and risk assessment to ensure that your organization leverages the cloud's full potential while maintaining alignment with its service management goals.

But it's not all theory; get ready to roll up your sleeves and apply what you learn to real-world scenarios where cloud services are making an impact. We'll discuss how to navigate service level agreements (SLAs), manage vendor relationships, and implement a cloud strategy that supports ongoing service improvement. By the end of this course, you'll be prepared to make informed decisions that enhance your organization's efficiency and agility. Walk away with the insights to make you a cloud services champion in your workplace, ensuring that your IT services are always on the cutting edge and delivering value.

Eduan Pieterse stands out as a distinguished IT Service Management practitioner, whose three-decade career encompasses a successful journey from hands-on technical roles to strategic leadership positions. As a veteran who has evolved alongside the ITIL framework, Eduan's journey from ITIL 3 Expert to ITIL 4 Managing Professional, and now a certified ITIL Strategic Leader, exemplifies his enduring commitment to service management excellence. His role as the Head of Continual Service Improvement has infused him with critical insights into acquiring and managing cloud services within diverse organizational contexts.

In the classroom, Eduan is known for his insightful, engaging teaching style, connecting theory to practice with a focus on real-world implications. His sessions in "ITIL® 4 Specialist Extended - Acquiring and Managing Cloud Services" go beyond the curriculum, enriched by a tapestry of personal anecdotes and hard-won industry wisdom. Eduan's passion is palpable as he mentors IT professionals, embedding the principles of ITIL in a way that inspires service improvement and demonstrates the tangible benefits of well-managed cloud services. Students benefit from his strategic approach, tailored to nurture skills that are crucial in today’s evolving IT landscape.