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ITIL 4: Leader - Digital and IT Stratgey
Course Introduction
1. Download Manual
2. Download Practical Assignment Case Study
3. About Digital and IT Strategy
Part 1: What is Digital and IT Strategy?
Introduction - Key Concepts
1. Key Concepts - Digital-, information-, operational-, and communication technology.
2. Key Concepts - Digital Organizations
3. Key Concepts - Products and Services
4. Key Concepts - Tiers of Strategy
5. Key Concepts - Business Models
6. Key Concepts - Operating Models
7. Key Concepts - Strategy and the SVS
8. Key Concepts - Strategy and the SVS - Part 2
Lesson Summary
Part 2: An introduction to the Strategy Journey
An introduction to the Strategy Journey
Part 2.1: The Strategy Journey (What is the Vision?)
1. Step1: What is the Vision? - Introduction
2. Digital Disruption
3. Deciding on a balanced Strategic Focus
4. Positioning tools for Digital Organizations
5. Creating the Vision
6. Lesson Summary
7. Assignment 1: Digital Disruption and Digital Positioning
Part 2.2: The Strategy Journey (Where are we now?)
1. Where are we now?
2. Environmental Analysis
2.1 External Environmental Analysis
2.2 Internal Environmental Analysis
2.3 Interaction between internal and External Environment
3. Opportunity Analysis
4. Digital Readiness Assessment
5. Lesson Summary
Part 2.3: The Strategy Journey (Where do we want to be? / How do we get there?)
1. Where do we want to be and How do we get there?
2. Strategy Planning
2.1 Strategy Planning: Strategy cycle and planning horizons
2.2 Strategy Planning: Strategy structure and content
2.3 Strategy Planning: Financial aspects of digital and IT Strategy
2.4 Strategy Planning: Using business Models for strategy planning
2.5 Strategy Planning - Summary
3. Strategic approaches for Digital Organizations
3.1 Strategic Approaches - Customer/Market Relevance
3.2 Strategic Approaches - Operational Excellence
3.3 Strategic Approaches - Evolution
3.4 Strategic Approaches - Social Responsibility and Sustainability
3.5 Strategic Approaches - Summary
4. Strategy discussion and approval
4.1 Portfolio Optimization
4.2 Business Cases, Portfolio and Strategy
4.3 Communicating the Business Case
4.4 Strategy discussion and approval - Summary
6. Assignment 2: Strategic Approaches for Digital Organizations
Part 2.4: The Strategy Journey (Take Action)
1. Taking action
2. How strategies are implemented
3. Coordinating strategy and strategic initiatives
4. Leading digital transformation
5. Strategy communication and implementation
6. Lesson Summary
7. Assignment 3: Stratgey planning and communication
Part 2.5: The Strategy Journey (Did we get there?)
Did we get there? - An introduction to measurements
1. Key facts about measurements
2. Measuring a strategy
3. Instrumenting strategy
4. Strategy review
5. Lesson summary
Part 2.6: The Strategy Journey (How do we keep the momentum going?)
1. How do we keep the momentum going?
2. Long-term momentum: ensuring organizational viability
3. Short term momentum: Parallel Operation
4. Lesson Summary
5. Assignment 4: Digital Strategy in VUCA environment
Part 3.1: Strategic Capabilities (Digital Leadership)
1. Digital Leadership and the Digital Mindset
2. Digital Leadership and Communication
3. Education and Learning
6. Evaluating emerging technology and industry trends
Part 3.2: Strategic Capabilities (Managing Innovation and emerging technologies
1. Introduction to managing innovation and emerging technologies
2. Innovation Dynamics
3. Formal approach to innovation management
4. Innovation Culture
5. Approaches to innovation
6. Evaluating and adopting emerging technologies
7. Lesson Summary
Part 3.3: Strategic Capabilities (Managing Strategic Risks)
1. Introduction to managing strategic risks
2. Risk Management - A Strategic Asset
3. Risk Identification
4. Risk qualification and quantification
5. Risk Management Dynamics
14. Lesson Summary
Practice Exam
DITS - Sample Paper 1 - Quiz
Download Answers and Rationale
DITS - Sample Paper 2 - Download
DITS - Sample Paper 2 - Answers and Rationale
Course Evaluation
Course Evaluation Form
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2. Risk Management - A Strategic Asset
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