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ITIL® 4 Specialist Extended - Acquiring and Managing Cloud Services
Course Introduction and General Information
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Welcome
Syllabus and Learning Outcomes
ITIL® 4 Foundation - Recap
Module 1: Introduction to Acquiring and Managing Cloud Services
Introducing the Cloud
Introducing the Cloud Services Model
Government and Procurement
Module Recap
End of Module: Quizz
Module 2 - Explore: Can the organization benefit from cloud?
Syllabus and Learning Outcomes
Cloud Strategies and scenarios for cloud migration
Cloud Strategy Development
Assessment, opportunities and costs
Risks and Responsibilities
Module Recap
End of Module: Quiz
Module 3: Engage - Meeting a Cloud Service Provider
Syllabus and Learning Outcomes
The Cloud Service Provider Landscape
Standard and non-standard offerings
Impact and maximizing value
Cloud readiness assessment
End of Module: Quiz
Module Recap
Module 4: Offer - Selecting the right services and Service Provider
Syllabus and Learning Outcomes
Request for Proposal
Reviewing Proposals
Determining return on investments
Communicating a business case for cloud services
Module Recap
End of Module: Quizz
Module 5: Agree - Negotiating and Planning
Syllabus and Learning Objectives
Types of relationship and the cloud service agreement
The shared responsibility model
The roles and responsibilities map
Module Recap
End of Module: Quiz
Module 6: Onboard (and offboard) - Moving to the Cloud
Syllabus and Learning Objectives
Planning Onboarding
Creating Value and Offboarding
Onboarding Scenarios
Module Recap
End of Module: Quiz
Mocule 7: Co-Create - Enabling Value
Syllabus and learning objectives
Operating Model Alignment
Value co-creation drivers in practice
Managing the optimization of cloud service consumption
Module Recap
End of Module: Quizz
Module 8: Realize - Meausring and planning
Syllabus and Learning Objectives
Identifying stakeholders and VUCA
Continual improvement
Take Action
Module Recap
End of Module: Quiz
Practice Exam
Practice Exam
Download: Answers and Rationale
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Types of relationship and the cloud service agreement
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